Application Support Engineer

Job Title: Application Support Engineer

Department: Product Management

Reports to: VP, Technology

It’s an exciting time at StudentBridge! We are investing in our products and people and we are passionate about delivering a service that matters. We’re looking to add an Application Support Engineer to our Platform Engineering team in Atlanta.

As a StudentBridge Application Support Engineer, you will work with the Customer Success and Production teams to assure the successful implementation of customer projects. You’ll respond to and triage customer support requests and incidents, and to assure customer projects are implemented securely and according to StudentBridge standards. You will also be a key stakeholder in the product development process, including suggesting enhancements and new features. Finally, you’ll help operate and maintain StudentBridge’s software build/deployment systems and cloud infrastructure.

This is a great opportunity for someone who is looking for hands-on opportunities to develop their skills in the following domains:

  • Technical customer service
  • Web application troubleshooting
  • Software build & delivery/continuous integration/release engineering
  • Cloud infrastructure engineering especially AWS

 

Meet Our Team and See What It's Like to Work With Us

The StudentBridge Experience

 

Qualifications and Responsibilities


These are required for success in this role.

  • Good communication skills including those required to communicate with customers
  • Understanding of general web architectures and technologies
  • Comfortable with growing into a broad technologist with knowledge in several areas
  • Curious about how systems work and a desire to help solve problems
  • Comfortable working with remote teams

Differentiators


These attributes would help differentiate a candidate but aren’t required. Don’t worry, if you don’t have these, we’re happy to teach you or enable you to learn as you go!

  • An associate’s degree or more in Computer Science, Information Technology, MIS, Computer Engineering or some related discipline
  • Experience with Docker
  • Experience with Jenkins
  • Previous experience in one or more of these areas:
    • IT Help Desk
    • Network or Security Operations Center
    • Software Build, CI/CD, or Release Engineering
    • Cloud Infrastructure Engineering
    • Technical Project Management
    • Software Engineering (in any language or ecosystem)
    • Scripting with Unix Shell or Powershell
    • IT Security
    • Linux or Windows systems administration
    • Enterprise IT systems
    • IT Networking
  • Cloud management experience with the Boto library for Python and/or Terraform
  • Familiarity with the AWS tech stack

 

About StudentBridge

Founded in 2015, StudentBridge is the leading provider of customized digital engagement solutions. Our virtual experience specialists have created award-winning digital solutions that have helped over 250 colleges and universities achieve their enrollment goals.

We work collaboratively with each institution to understand their specific objectives to develop unique and completely customized digital solutions to engage with students and drive conversion at every stage of the funnel.

Now more than ever, prospective and admitted students are looking online to make college decisions. StudentBridge helps schools make a good first impression by showcasing all that the school offers through video Viewbooks, interactive campus maps, and immersive virtual events.

Based out of Atlanta, GA, the office atmosphere is fun, but professional. Casual, but goal oriented. We are motivated by success, both year-on-year and longer term as we march towards our ultimate vision for every student to find the perfect fit and every school to fill every seat.

What We Offer

  • An enjoyable working environment within a motivated team from our Atlanta tech-style offices
  • Competitive Salary and Benefit plans
  • Career Planning and Growth
  • Healthcare Plan including health/dental/vision insurance
  • 401K Plan
  • Life Insurance
  • Long Term Disability
  • Paid Time Off
  • Paid Holidays
  • Team Events and Perks

 

Note: The responsibilities of this position are not limited to those listed above and the employee may be asked to perform additional duties. This job description may be changed at the discretion of the employer. The employee will be notified if such changes occur.

Send your resume to careers@studentbridge.com to start the process today!

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