Job Title: Customer Success Manager
Department: Sales
Reports to: Director of Sales
The Customer Success Manager at StudenBridge is responsible for managing the customer lifecycle including customer training and adoption, platform optimization, support and account expansion. As the primary point of contact for a select group of StudentBridge partners, you will have a unique blend of sales and account management responsibilities in a collaborative, fast-paced environment.
Meet Our Team and See What It's Like to Work With Us
Job Duties and Responsibilities
- Establish and maintain relationships with key accounts
- Maximize customer retention and upsell opportunities
- Develop key insights to inform product development, positioning and customer creative collateral to accurately represent the “voice of the customer”
- Drive platform value beginning with onboarding and continuing through regular performance review calls.
- Monitor usage and provide feedback and strategy to customers with a consultative approach
- Ensure account renewal and identify expansion opportunities
- Work with multiple departments to ensure a seamless customer experience
Experience, Qualifications, and Requirements
- BS/BA degree preferred
- Experience in B2B SaaS Sales at the corporate level preferred
- Previous experience with customer service and/or support
- Excellent customer service and communication skills
- Knowledge of MS Office Suite
- Knowledge of CRM software (eg. Salesforce) is a plus
- Excellent communication/presentation skills
- Ability to build relationships
- Organizational and time-management skills
- Enthusiastic and passionate
- Self-starter that works well in teams and collaborative environments
About StudentBridge
Founded in 2015, StudentBridge is the leading provider of customized digital engagement solutions. Our virtual experience specialists have created award-winning digital solutions that have helped over 250 colleges and universities achieve their enrollment goals.
We work collaboratively with each institution to understand their specific objectives to develop unique and completely customized digital solutions to engage with students and drive conversion at every stage of the funnel.
Now more than ever, prospective and admitted students are looking online to make college decisions. StudentBridge helps schools make a good first impression by showcasing all that the school offers through video Viewbooks, interactive campus maps, and immersive virtual events.
Based out of Atlanta, GA, the office atmosphere is fun, but professional. Casual, but goal-oriented. We are motivated by success, both year-on-year and longer-term as we march towards our ultimate vision for every student to find the perfect fit and every school to fill every seat.
We offer:
- A fun work environment with a motivated team at our Atlanta offices
- Competitive salary
- 15 days of PTO in the first year that increases with tenure
- Paid holidays
- Premium healthcare plan that includes health/dental/vision insurance
- 401k plan with company match
- Life insurance
- Long-term disability
- Team events and perks
Note: The responsibilities of this position are not limited to those listed above and the employee may be asked to perform additional duties. This job description may be changed at the discretion of the employer. The employee will be notified if such changes occur.
Send your resume to careers@studentbridge.com to start the process today!
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